Frequently Asked Questions

No. While we love working with new businesses, many of our clients are established companies that we’ve been working with for many years. There’s a very personal reason why I have named my business Startup Production. Feel free to ask me.  But all in all, “Every Big Brand Was Once a Startup.“

No. While we proudly support local businesses, we serve clients nationwide, and currently have clients in CA, ID, FL, KS, OH, TN, NY and more. We are local people with national capabilities, but we only serve businesses that are in the United States.

We work with:

• Startups launching their first brand

• Small to mid-sized businesses needing growth

• Established companies seeking modernization

• Service-based businesses or Product-based businesses

• Professional service firms (medical, consulting, construction, home services, etc.)

• Creative producers (writers, artists, poets, entertainers, clothing designers, etc.)
• Non-profit organizations
• Retail and wholesale sellers (ecommerce)
• B2B or B2C companies
• Located anywhere in the United States.

If you’re serious about growth and want a team that supports your vision, we’re a great fit.

We provide the same services as the big guys, but we’ve done everything we can to reduce costs by reducing overhead, keeping our team small and efficient, and it reflects in our pricing.

Large agencies often come with high retainers, inflated overhead, layers of communication and often getting overlooked or neglected over larger clients, by employees who are not invested in the brand and their long-term reputation.

Startup Production offers direct communication with the owner, budget-conscious solutions, personalized attention, with a long-term partnership mindset. My team supports client projects, but it’s only myself who is directly responsible for each client project and is highly invested to a successful completion of that project. We care about your business as if it were our own.

As I always say, we here for you as much as you need us or not when you don’t. So we offer both one-time projects and ongoing support. Whether its for ongoing SEO management, content marketing, social media management, monthly internet marketing plans, website maintenance, marketing consulting, fractional office support or any other aspect of your digital marketing, we are here one-time, on-going, as-needed, month to month, intermittent frequency, etc.

We conform to your needs, and that is why we don’t require long-contracts, recurring services are offered on monthly basis.

We are so much more than websites. Our services include:

• Website design and redesign

• Search Engine Optimization (SEO)

• Local SEO and Google Business Profile optimization

• Content strategy and blog writing

• Branding and identity development

• Social media strategy

• Marketing consulting
• Analytics and ROI tracking

• Ongoing digital support

• Fractional office support for small businesses.

We believe collaboration produces the best results, but you can be as involved as you want or as hands-off as you need to be. That’s up to you.

You provide: Your vision. Your expertise. Your story. Your goals. Where you’re at and where you want to be.

We handle:  Design, Planning, Strategy, Execution, Optimization and Technical implementation. We make the process clear and manageable so you are informed but not overwhelmed.

Step 1:  It starts with a conversation on phone or via Zoom/Teams. I learn about your brand, your story, what you need, what you want and what your goals are. We answer your questions and you will learn about Startup Production.  Who we are, how we can help you, what we need to know to get started, and what makes us different. I guarantee you’ll see the difference from the first conversation.

Step 2: We send a detailed estimate with your requested project details, our contract, and an informative white paper report that offers a 101 tutorial on SEO, Web Design and branding.

Step 3: Once a client completes the paperwork and submits an advance, we schedule another meeting to discuss plan of action, what we need to get started, and a bit more detail on design, content, layout and functionality.

Step 4: The only deadline we guarantee is the submission of the first draft of the homepage, but after that the project’s progress is dependent on the client’s schedule. We communicate regularly on progress of the project, what has been completed, what is needed to complete, details of functionality requirements, approval requests, and when/if revisions or changes are completed.

Step 5: After completion of the site and final approval of pages, the site goes through a final Eagle Eye Checklist and SEO optimization.

Step 6:  We are here for ongoing support, marketing management, website updates and additions and training and retraining.

We do our best to make sure the process as easy and efficient as possible to save you time and allow you to focus on running your business. You can be as involved or as hands-off as you want or your schedule allows. We’ve been doing this for nearly 30 years, we got it down to a science, with the ability to tailor the delivery of our services for all kinds of clients.

This is the most frequently asked question for the past 30 years.  That is why I’ve added Web Design Packages so you can see a range of costs for various size projects. We customize each and every estimate, whether they are using a Web Design package or Month-to-month marketing plans, according to each client’s needs and requests. We always try to offer various options if a client, especially startups, have a limited budget. There are pros and cons with each decision, so we lay it out as clearly, as honestly and as informative as possible. Let’s schedule a free discovery call and get an estimate prepared for you.

In short, schedule a FREE Discovery Call to talk to the owner.  During that call, we’ll discuss:

• Why you are calling us – what you need for your business
• Where you are and where you want to go

• What’s working and what’s not

• What services you need
• What questions you have about the process

• Your budget and timeline

• Where you heard about us

From there, we create a clear path forward.

My team and I live and work right here in the beautiful Lexington KY. I also have vetted and well-acquainted subcontractors in VA and FL. I do not use international third-party contractors, providers or resellers. Our websites and marketing services are built and serviced here in Lexington KY by myself and my team. We do not outsource our work and keep all customer relations and projects in-house, exclusively handled by our team.

Our office is at 710 East Main Street, Lexington KY. We can meet over the phone, on teleconference, or in-person. We just request the first discussion be on phone or zoom to save both of us travel time and reduce our carbon footprint. Schedule a Free Discovery Call today.

I started building websites while still in college in 1997, but officially started Startup Production in 1999, first as a side hustle, but by 2005, it became my full-time passion. The business has evolved, survived, thrived, grown, stumbled and started anew. We survived the pandemic, we survived several recessions, and we survived attacks from various competitors and bad actors. In each trial or success, we learned, developed more resilience, garnered new skillsets and shared our experience with our clients, partners and colleagues.

We even recommend CSSI for hosting, domain registration and email services, who is local here to Lexington KY.

• We have nearly 30 years’ experience.  We love what we do and we have a passion to serve small businesses, so we feel blessed to be serving the community for that long.
• Our team works together for you. Our team of professionals works behind the scenes to bring a variety of skillsets to the table. Nicole is the primary contact for all customers and the lead designer on all projects.
• Our sites are made in Kentucky.  We do not use offshore or international third-party designers or contract services. All the work is done here in Kentucky, and all of our subcontractors and employees are local to Central Kentucky or located in the United States. When you call us, you are NEVER directed to a third-party call center, you speak to the owner of the business exclusively.
• We excel at client communication.  Whether on the phone, through email, text or in person, we offer professional Customer Service with excellent people-skills, confidentiality, on-going support & loyal, responsive service.
• We finish what we start.  We don’t disappear mid-project or even post-project.  We work on your timeframe and we communicate with you throughout the stages of the project to ensure the project is completed according to your needs and wants.
• We educate & train.  We provide our customers a wealth of information about SEO, Content Marketing & Small Business support in person, in meetings with our clients, in our email marketing and monthly on our blogs. We can also teach you to independently update and add content to your new site.  We ensure that all our clients are trained and ready to update, revise, post and add content to their site themselves, as often as they like without having to be dependent on anyone else – saving them a great deal of time and money!
• No monthly fees and no monthly contracts. We are here when you need us, and waiting in the wings when you don’t.
• Affordable Packages & Fully Custom Packages. Each business is unique in regards to their needs, their budget and the time they can invest in their marketing, so you can choose from one of our six packages.  If your business’ website has specific needs, then we can customize an estimate according to your specialized needs with functionality, design and content.
• We don’t just manage, we teach.  If you cannot afford to hire a ongoing marketing manager, we also offer training, workshops and ongoing consulting to get your team skilled and ready to take over your business’ marketing needs.
• Our work speaks for itself.  Peruse our huge portfolio of completed projects and a wealth of testimonials!

We genuinely value the success of our peers and competitors. In fact, we welcome opportunities to connect with them, learn from them, and support them—especially businesses based here in Kentucky and women-owned companies. As a woman business owner, I understand firsthand the unique challenges that come with building and sustaining a company, and I respect those walking a similar path.

We do not approach business with a mindset of rivalry or hostility. The truth is, every agency is different. We each serve distinct audiences, offer unique perspectives, and bring our own strengths to web design and digital marketing. Our clients choose us not because we compete aggressively, but because of how we work—our integrity, our thoughtful strategy, and our clear, honest, and personable communication.

We celebrate the growth and accomplishments of others. There is more than enough opportunity for businesses that operate with excellence and authenticity. For that reason, we do not engage in pushy sales tactics or speak negatively about other companies. We believe in earning trust, not pressuring decisions.

We may not be the right fit for everyone—and that’s perfectly okay. But for those who chose to work with us are glad they did, and our partnership often lasts for years. Our focus has always been on long-term relationships built on trust, transparency, and shared success.

Schedule a Free Discovery Call and you’ll feel the difference from our first conversation.