• CSSI’s Main servers are in major data center in NJ (same data center services used by major wall street firms and it has many, many levels of redundancy).
• CSSI’s secondary servers are in GA in a very large data center.
• CSSI’s tertiary servers are in CA and VA, also in very large data centers.
• CSSI’s backup servers are with DIFFERENT companies in different regions – CA, OH, KY for major backups and few others for more minor, additional backups.  All data is backed up and synced with multiple locations.
• CSSI’s servers are a variety of dedicated servers and VPS servers.

• CSSI is focused on security with Firewall Deployment via network firewalls and web application firewalls (WAFs) to monitor and filter traffic, with Intrusion Detection and Prevention (IDPS) to detect and block malicious activities or policy violations; and Data Encryption for both at rest (stored data) and in transit (data being transferred) using secure protocols like HTTPS, SSL/TLS, and AES. Other tools implement for security are Multi-factor authentication, regular operating system/software patch updates and hardware updates; vulnerability scanning and penetration testing.
• CSSI is focused on speed with high performing hardware including Solid-State Drives (SSDs), sufficient RAM to support fast data processing, and powerful processors with high-speed, multi-core CPUs to handle multiple requests simultaneously.
• CSSI is focused on regulatory compliance including standards like GDPR, HIPAA, PCI DSS, and SOC 2.
• CSSI is focused on staying current with industry standards. They are deeply interested in investing time in training to expand their knowledge base, and investing financially for the latest software and hardware to ensure their team are staying on top of industry standards, tools and protocols.
• CSSI is focused on integrating our product and service offerings to ensure seamless collaboration across all processes, including cybersecurity, networking, PC support and updates, cloud services, web hosting, and email solutions. CSSI is all the specialists you need so that you don’t have to worry about technology to operate your business.
• CSSI is focused on customer service. They do not outsource tech support or billing support to any third-party call center, with their technicians located in Kentucky and the US. When you call, you are speaking to a CSSI employee so you will get knowledgeable and helpful responses to your questions and requests. Their team is focused on improving the customer experience with a friendly and professional demeanor, explanations that are not overly technical or confusing, and communicating effectively the what, why and how’s of their particular issue and the resolution.

• In Office 365, a “shared calendar” refers to a calendar that multiple users can access and edit, allowing them to view and schedule appointments together, while a “shared mailbox” is an email address that multiple users can access to send and receive emails from a single public address, often used for team or departmental communication; both features enable collaborative access to information within a group of people.

• “Plugin matching,” involves ensuring the plugin is compatible with your current WordPress version and theme to avoid conflicts or issues.
• “Uptime Notifications” are alerts sent to you via email that inform you when your WordPress website is down or experiencing issues.
• “VPS server” is a virtual private server (VPS) is a virtual machine that provides a user with dedicated resources on a physical server shared with other users. VPSs are a type of cloud hosting service that offer more control and customization than shared hosting, but cost less than dedicated hosting.
• “Dedicated server” is a dedicated server is a physical server in a data center that is entirely dedicated to a single customer, meaning it is not shared with other users and provides exclusive access to all its resources, allowing for optimal performance and control over the hosting environment, typically used for high-traffic websites or applications requiring high security and reliability.

Since mid-2024, I saw a decline in their services and support:

• NO MORE US BASED CUSTOMER SERVICE:  They have removed and dispersed their United States Customer Support Team, all customer service reports, technical support and billing are now located in the Philippines.
• POOR CUSTOMER SERVICE SUPPORT:  The average wait time for phone support with their customer support is 45-60 minutes, so they now recommend all support inquires be addressed through the chat.  The average chat discusses from AI bot to Level 1 to 2 to 3 support is 25-40 minutes to get even the simplest of tasks completed. The representatives on Level t to 3 are often rude, unable to answer your questions and put you on long, repeated holds.
• PRICING INCREASE: Godaddy has recently removed all firewall services from all their WP Managed Hosting Plans, without notification or warning, even in you have already paid for it with the inclusion of a firewall. So instead of blatantly increasing the cost of the hosting plans, they have removed needed services that you now have to pay for ala carte. The firewall service that was previously included in your Managed WordPress Hosting is equivalent to their Advanced Website Security plan which is now an $20 per month.  Why do you need a firewall?  Thus, the price with CSSI’s Business Hosting Plan is now about the same price with faster load times, faster servers, improved security and much better customer service.